Refund & Returns Policy

Due to the perishable nature of fresh flowers, we do not accept returns for change of mind.

At Downies Flowers, we take great care in preparing every arrangement. If your order arrives damaged, incorrect, or does not meet our quality standards, please contact us within 24 hours of delivery.

To help us resolve the issue as quickly as possible, we kindly ask that you provide photos of the product upon delivery.

Once reviewed, we will assess the situation and, where appropriate, offer a replacement or refund.

Important Notes

All claims must be made within 24 hours of delivery
Flowers are a natural product, and variations in colour, size, and bloom are normal
Substitutions may be made due to seasonal availability while maintaining overall style and value
We are unable to accept returns for change of mind or incorrect orders placed by the customer

If you have any concerns about your order, please don’t hesitate to contact us — we are always happy to help.